Freeport Music, Inc.
musicalinstruments.com
41 Shore Drive
Huntington Bay, NY 11743-1322
All prices and specifications subject to change without notice. All new and used instruments sold on 7 day approval.
musicalinstruments.com and Freeport Music is not necessarily an authorized dealer for every item we sell. All brand names and trademarks are property of their respective owners.
TERMS AND CONDITIONS OF SALE
We ask everyone to: Please Read Our Store Policy
To protect our customers, we verify the credit card number, 3-digit card verification number, bank, address, and phone number. If any of these do not match, we attempt to contact the customer. If this is not possible, we do not ship the order and the transaction is reported to the credit card company.
Due to new credit card company rules, we can no longer accept overseas or foreign credit cards. Please email us at Sales@FreeportMusic.com with what you would like to order and we will reply with your total including shipping. If you agree, please send an international money order or a bank check in US dollars as detailed in the email. Please be advised, our international customers are responsible for local customs duties, VATs and excise charges. There are no charges for merchandise leaving the United States. You are only charged for the merchandise and shipping.
Every new and used instrument is sold on 7-day approval from the day you receive it. After 7 days, you own the instrument.
If you wish to return your purchase within the 7-day approval, please call 888-549-4108 for a return authorization number. Items sent without a return authorization will be refused. You will receive a refund for the purchase price within 15 days of our receipt of the instrument. Your refund will be the cost of the instrument less a 5% restocking fee for used instruments; 15% restocking fee for new instruments. Customer pays all shipping costs. Returned new and used instruments that are damaged will be the responsibility of the person returning the item. Approved returns MUST be received within 14 days or the item will not be accepted for return.
Any instruments exchanged for any other instrument will incur a $15 exchange fee.
For Holiday Purchases, you have 7 days from the Holiday (such as Easter, Chanukah, Christmas) to request refund/exchanges. Policy continues to apply as stated above. Please indicate your purchase is a holiday gift in the "Special Instruction" box on the order form.
Every new and used instrument has a 30-Day Freeport Music Warranty as well as the manufacturer’s warranty for manufacturing defects only. The 30-Day Freeport Music Warranty includes parts and labor. Customer pays shipping. If you have a problem, please call 888-549-4108 and tell us what's wrong. We will do everything necessary to solve your problem.
Every used instrument goes through the shop and what ever needs to be done to make it play well is done. The difference in price is in how new and shiny the instrument looks. The newer, the higher the price, BUT they all play well. It is the responsibility of the customer to carefully read descriptions and/or inquire about the condition of the instrument.
Repairman's Special Instruments are sold, as is, no return.
New instruments received damaged are replaced or repaired at NO CHARGE. Please call 888-549-4108 upon receipt to report the damaged item. No merchandise is acceptable for refund after 7 days. Repairs or replacement may be made at the discretion of the manufacturer and/or Freeport Music under the 30-Day Freeport Music Warranty or the manufacturer's warranty. Please call 888-549-4108 if you have a problem.
Please call for a return authorization number before you return anything. Without a return authorization number your package will be refused and returned to you.
Some pictures are representative of the item shown and NOT the actual item.
We cannot guarantee shipping transit time. All in-stock orders are shipped within 48 hours of receipt, unless otherwise notified. All requests for expedited shipping (Next Day Air, 2nd Day Air, 3-Day Ground) may not be able to be accommodated. Adjustments will be made accordingly. You will receive an email notification with tracking information (valid email address must be provided).
Shipping cost provided at time of order is only an estimate. Shipping costs are based on method of shipment, weight and box dimensions. Customer will be notified either by phone or email if the actual shipping cost differs from the estimate by more than $10.00.
Certain items are not guaranteed by the manufacturer and are not guaranteed by Freeport Music. These are: drum sticks, drum heads, strings, tambourines and similar items. Certain items are not returnable due to NY State Board of Health laws. These are: mouthpieces, harmonicas, woodwind recorders, penny whistles, pan pipes and similar items. Certain items are not returnable due to the nature of the item. These are: music books, instruction books, kits with instruction books, videos, cassettes and similar items. Special order items are not returnable. Please note there are no exceptions to non returnable items.
Freeport Music and musicalinstruments.com are not necessarily an authorized dealer for every item we sell. All brand names and trademarks are property of their respective owners.
All prices and specifications subject to change without notice.
NY Residents must pay sales tax.
No exchanges or refunds after 7 days.
When in doubt, call us at 888-549-4108.
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